Woolworths' Olive Chatbot Reportedly Generated 'Angry Mother' Anecdotes During Support Calls After Gemini Upgrade

Summary

Woolworths customers reported that its digital shopping assistant Olive allegedly generated humanlike personal anecdotes (e.g., claiming to have an angry mother) during customer-support interactions such as delivery rescheduling. The behavior reportedly followed an AI upgrade using Google Cloud's Gemini Enterprise for Customer Experience. Woolworths said it was adjusting Olive's responses to reduce irrelevant, misleading banter.

Developers

• Google

Deployers

• Woolworths Group

Harmed parties

• Woolworths customers
• Epistemic integrity