SurveillanceMedium
Year-long AI Surveillance Pilot in Two South Australian Aged Care Facilities Reportedly Overwhelmed Staff with False Positives
- Occurred
- Mar 1, 2021
- Published
- Jun 13, 2025
- Source
- AI Incident Database
Summary
Between March 2021 and March 2022, an AI-enabled video and audio monitoring system was trialed in two South Australian aged care facilities. According to an independent audit commissioned by South Australia Health, the system produced over 12,000 false alerts, overwhelming staff and contributing to at least one missed real incident. The report concluded the system did not reach accuracy levels acceptable to staff or management during the pilot.
Developers
- Sturdie Trade Services
Deployers
- South Australia Health
Harmed parties
- Residents and staff of Northgate House
- Residents and staff of Mount Pleasant District Hospital
- Northgate House
- Mount Pleasant District Hospital
Tags
- false positive
- surveillance
- aged care facilities
- government pilot
- Australia
Classification
Category confidence: 95%
Severity confidence: 90%
Rationale: AI surveillance system in aged care produced excessive false positives, overwhelming staff and missing real incidents.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8