PrivacyHigh
Serviceaide AI Platform Implicated in Health Data Exposure Affecting 483,000 Catholic Health Patients
- Occurred
- May 9, 2025
- Published
- May 19, 2025
- Source
- AI Incident Database
Summary
An AI-linked platform operated by Serviceaide exposed sensitive health data from Catholic Health, affecting 483,000 patients. The breach stemmed from a misconfigured Elasticsearch database used in Serviceaide’s agentic AI infrastructure. Exposed information included medical records, insurance details, and login credentials. While no misuse has been confirmed, the nature of the data has prompted regulatory scrutiny and legal investigations.
Developers
- Serviceaide
Deployers
- Serviceaide
Harmed parties
- Privacy
- Patients of Catholic Health
- Patients
- Catholic Health
Tags
- Healthcare sector
- Agentic AI
- Data exposure
- PHI breach
- Elasticsearch
- Catholic Health
- Third-party vendor
- response
Classification
Category confidence: 95%
Severity confidence: 90%
Rationale: Unauthorized exposure of sensitive health data affecting 483,000 patients triggers regulatory scrutiny and legal investigations.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8