LLMMedium
Apple AI Transcription Allegedly Inserts Explicit Language into Scottish Woman’s Voicemail
- Occurred
- Mar 5, 2025
- Published
- Mar 7, 2025
- Source
- AI Incident Database
Summary
An Apple voicemail transcription system allegedly misinterpreted a message from Lookers Land Rover in Motherwell, Scotland, to 66-year-old customer Louise Littlejohn by inserting an explicit phrase and an insult. The original voicemail was a standard business message, but AI processing errors introduced offensive and misleading content into the text version.
Developers
- Apple
Deployers
- Lookers Land Rover
- Apple
Harmed parties
- Louise Littlejohn
- Lookers Land Rover
- Lookers Land Rover customers
- Apple customers
Tags
- Transcription error
- Voice recognition failure
- Misinterpretation
- Scotland
- United Kingdom
Classification
Category confidence: 90%
Severity confidence: 85%
Rationale: AI transcription error generated offensive content, representing a language model failure without physical harm or legal action.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8