LLMMedium
Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
- Occurred
- Jan 18, 2024
- Published
- Jan 22, 2024
- Source
- AI Incident Database
Summary
DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.
Developers
- DPD
Deployers
- DPD
Harmed parties
- Ashley Beauchamp
- DPD
Tags
- chatbot
- customer service
- language model malfunction
Classification
Category confidence: 95%
Severity confidence: 90%
Rationale: AI chatbot malfunctioned with toxic output, causing public controversy but no physical harm or legal action.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8