AI AgentHigh
Southwest Airlines Crew Scheduling Solver Degenerates Flight Network
- Occurred
- Dec 21, 2022
- Published
- Dec 28, 2022
- Source
- AI Incident Database
Summary
Southwest Airlines left passengers stranded for days throughout the flight network when Southwest crew scheduling software repeatedly failed to recover from weather-induced flight cancellations.
Developers
- General Electric
Deployers
- Southwest Airlines
Harmed parties
- Airline Passengers
Classification
Category confidence: 85%
Severity confidence: 90%
Rationale: Autonomous scheduling software failure caused widespread operational disruption and passenger harm.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8