SurveillanceMedium
Uber Locked Indian Drivers out of Accounts Allegedly Due to Facial Recognition Fails
- Occurred
- Mar 13, 2017
- Published
- Apr 2, 2021
- Source
- AI Incident Database
Summary
Uber drivers in India reported being locked out of their accounts allegedly due to Real-Time ID Check's facial recognition failing to recognize appearance changes or faces in low lighting conditions.
Developers
- Uber
- Azure Cognitive Services
Deployers
- Uber
Harmed parties
- Uber drivers in India
Classification
Category confidence: 90%
Severity confidence: 85%
Rationale: Facial recognition failures causing account lockouts fit surveillance category with medium severity due to access denial.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8