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BiasMedium

Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions

Occurred
Jul 4, 2018
Published
Aug 8, 2018
Source
AI Incident Database

Summary

Transgender Uber drivers reported being automatically deactivated from the app due to Real-Time ID Check failing to account for difference in appearance of people undergoing gender transitions.

Developers

  • Uber

Deployers

  • Uber

Harmed parties

  • transgender Uber drivers

Classification

Category confidence: 90%
Severity confidence: 85%

Rationale: Automated system failure causing discrimination against transgender individuals based on appearance changes.

Classifier: Qwen/Qwen3.5-35B-A3B-FP8

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