BiasMedium
Thai Wallet App's Facial Recognition Errors Created Registration Issues for Government Programs
- Occurred
- Sep 29, 2019
- Published
- Nov 11, 2021
- Source
- AI Incident Database
Summary
A Thai wallet app failed to recognize people’s faces, resulting in citizens and disproportionately elders unable to sign up for Thai government’s cash handout and co-pay programs or having to wait in long queues at local ATMs for authentication.
Developers
- Krungthai Bank
Deployers
- Krungthai Bank
Harmed parties
- Thai citizens
- elder Thai citizens
Classification
Category confidence: 85%
Severity confidence: 90%
Rationale: Facial recognition errors disproportionately affected elderly citizens, creating access barriers to government services.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8