BiasMedium
Chinese Insurer Ping An Employed Facial Recognition to Determine Customers’ Untrustworthiness, Which Critics Alleged to Likely Make Errors and Discriminate
- Occurred
- Apr 15, 2016
- Published
- Jun 14, 2019
- Source
- AI Incident Database
Summary
Customers’ untrustworthiness and unprofitability were reportedly determined by Ping An, a large insurance company in China, via facial-recognition measurements of micro-expressions and body-mass indices (BMI), which critics argue was likely to make mistakes, discriminate against certain ethnic groups, and undermine its own industry.
Developers
- Ping An
Deployers
- Ping An
Harmed parties
- Ping An customers
- Chinese minority groups
Classification
Category confidence: 90%
Severity confidence: 85%
Rationale: Incident involves facial recognition used for discriminatory outcomes against ethnic groups.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8