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IBM Watson for Oncology Criticized by Customers for Allegedly Unsafe and Inaccurate Cancer Treatment Recommendations

Occurred
Apr 7, 2017
Published
Jul 25, 2018
Source
AI Incident Database

Summary

Internal documents from IBM Watson Health showed negative assessments from customers such as Florida’s Jupiter Hospital and Memorial Sloan Kettering criticizing its Watson for Oncology product for allegedly unsafe and incorrect cancer treatment recommendations.

Developers

  • IBM Watson Health

Deployers

  • Memorial Sloan Kettering
  • Jupiter Hospital

Harmed parties

  • oncologists
  • cancer patients
  • Patients
  • People seeking medical advice

Classification

Category confidence: 85%
Severity confidence: 90%

Rationale: AI system provided unsafe medical advice leading to customer criticism and potential patient harm.

Classifier: Qwen/Qwen3.5-35B-A3B-FP8

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