AI AgentHigh
Australian Telco’s Incident Management Bot Excessively Sent Technicians in the Field by Mistake, Allegedly Costing Millions
- Occurred
- Feb 1, 2018
- Published
- Sep 11, 2020
- Source
- AI Incident Database
Summary
In early 2018, an Australian telecommunications company’s incident management AI excessively deployed technicians into the field, and was allegedly unable to be stopped by the automation team.
Developers
- Unknown
Deployers
- unnamed Australian telecommunications company
Harmed parties
- unnamed Australian telecommunications company
Classification
Category confidence: 90%
Severity confidence: 85%
Rationale: AI agent caused excessive field deployments leading to millions in financial losses.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8