RoboticsMedium
Customer Service Robot Scares Away Customers
- Occurred
- Jan 22, 2018
- Published
- Jan 22, 2018
- Source
- AI Incident Database
Summary
Heriot-Watt Univeristy in Scotland developed an artificially intelligent grocery store robot, Fabio, who provided unhelpful answers to customer's questions and "scared away" multiple customers, according to the grocery store Margiotta.
Developers
- Heriot-Watt University
Deployers
- Heriot-Watt University
- Margiotta
Harmed parties
- Store Patrons
Classification
Category confidence: 90%
Severity confidence: 80%
Rationale: Physical robot malfunction caused customer discomfort and business impact.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8