PrivacyMedium
Walmart's AI Voice System Allegedly Collected Illinois Callers' Biometric Voiceprints Without Consent
- Occurred
- Dec 1, 2025
- Published
- Jul 6, 2026
- Source
- AI Incident Database
Summary
A proposed class action alleges that Walmart's AI voice system captured biometric voiceprints from Illinois residents who called local stores without first obtaining meaningful consent or explaining how the biometric data would be retained and deleted. Plaintiff Amber Smith said the system captured her voiceprint during two calls in December 2025 and one in July 2026.
Developers
- Biometric identity verification technology developers
Deployers
- Walmart
Harmed parties
- Walmart customers
- Privacy
- General public of Illinois
- General public
- Biometric data subjects
- Amber Smith
Classification
Category confidence: 95%
Severity confidence: 90%
Rationale: Class action alleges unauthorized biometric data collection without consent under Illinois law.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8