LLMMedium
AI Chatbot at BMW Dealership in Toronto, Canada, Reportedly Made Erroneous Buyback Offer, Prompting Customer Dispute
- Occurred
- Jun 11, 2026
- Published
- Jun 11, 2026
- Source
- AI Incident Database
Summary
BMW Toronto, a car dealership in Toronto, Canada, said its AI chatbot Quinn misread a customer's loan balance as a C$27,162.79 buyback offer following human miscommunication. A salesperson withdrew the offer and quoted at most C$20,000, prompting a dispute. After a news inquiry, the dealer reinstated the higher offer, which the customer accepted, and said actual people would present future offers.
Developers
- Chatbot developers
- AI customer support system developers
Deployers
- Car dealerships
- BMW Toronto
- BMW
Harmed parties
- Zack Giacomelli
- vehicle owners
- Customers
- Car dealerships
- BMW Toronto
- BMW
Classification
Category confidence: 90%
Severity confidence: 80%
Rationale: AI chatbot error caused contract revocation, resolved without major harm.
Classifier: Qwen/Qwen3.5-35B-A3B-FP8